9. Make sure Call Forwarding is off. If you have a call forwarding set up, it is likely to cause conflicts with voicemail. To turn off Call Forwarding or make sure it is not enabled
If you don’t have access to your online account, you can dial in to your voicemail by pressing and holding the ‘1’ key on your phone’s keypad. After your phone connects to the voicemail system, you can access your password settings by pressing ‘*’, followed by the 5 key.
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Tap a message notification. When you get a voicemail, you can check your message from the notification on your phone. Swipe down from the top of the screen. Tap Voicemail . Call your voicemail. You can call your voicemail service to check your messages. Open the Phone app . At the bottom, tap Dialpad .
To change your voicemail message on iPhone: 1. On your home screen, tap Phone. Tap the Phone icon on your home screen to launch your device’s phone calling app. 2. At the bottom, tap Voicemail on the menu bar. You will see a menu bar appear at the bottom of your screen. Tap Voicemail in the bottom right corner. 3. Tap Greeting in the top left
Website: https://apple.stackexchange.com/questions/238133/visual-voicemail-wont-let-me-play-back-or-adjust-greeting
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In the event that you are requested, enter your voicemail password and then follow the on-screen instructions to set up your voicemail.
Visual voicemail on a Skype for Business desktop phone, Skype for Business app, or the Lync client for Mac.
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You can change the global voicemail message settings, voicemail playback settings according to your needs.
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Visual Voicemail won't let me play back or adjust greeting. I have a new iPhone SE running iOS 9.3.1, restored from a backup of my old iPhone 4S. Also I have changed carriers upon getting the new phone to Cricket from AT&T. When I set up the new iPhone, it installed carrier updates from iTunes and the Phone app let me set up my visual voicemail
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Users lacking the option and means of accessing their voicemail accounts from landlines would not be able to keep their greetings updated in the absence of cellular and internet service.
2. Tap and hold the "1" for about two seconds until the phone automatically calls voicemail.
Alternatively, you could try disabling call forwarding, though your particular carrier or phone model may not allow it: