Website: https://apple.stackexchange.com/questions/238133/visual-voicemail-wont-let-me-play-back-or-adjust-greeting
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Use these step-by-step instructions to set up your voicemail. And don't worry if you make a mistake — you'll always have the option of backing up and changing your response.
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If you persistently can’t save your greeting, you may need to reset your phone’s network settings. The iPhone needs to access your network’s data connection to save changes to your voice mail configuration, and if it can’t connect to 3G or 4G, it won’t save the changes.
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1. Change your iPhone voicemail greeting using the Phone app on your device. The Phone app is the one with the white phone icon in a green box. For many users, this icon is one of the four permanent apps on the bottom of the screen.
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Still, if you are unable to record a custom voicemail greeting on iPhone, then its time where the carrier comes in the picture then for their assistance and get it fixed, the custom voicemail not recording issue.
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To change the voicemail greeting on your iPhone, use the steps in this help page - Visual voicemail - iPhone. Specifically -. Update your greeting. Tap Voicemail, tap Greeting, tap Custom, then tap Record. Or, to use your carrier’s generic greeting, tap Default. Thanks for using Apple Support Communities. Be well.
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Choose a greeting—Default or Custom; if you choose Custom, you can record a new greeting.
What eventually worked is going into my deleted voicemails and pushing "Clear All".
On the Phone tab, click the voicemail icon below the dial pad, and then click Change Greetings. Skype for Business calls your voicemail and guides you to record a personal greeting.
9. Make sure Call Forwarding is off. If you have a call forwarding set up, it is likely to cause conflicts with voicemail. To turn off Call Forwarding or make sure it is not enabled
* If you forget your voicemail password, there's no way to reset it from your iPhone. You need to contact your carrier to reset your password. If you insert a new SIM card, you might lose the voicemails that you saved on your iPhone.