Twigby sells the phone, and the user manual may be found at twigby.net/manuals if you purchased it from them.
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Website: https://www.msn.com/en-us/news/technology/how-to-set-up-voicemail-on-your-android-phone/ar-BB1c3igC
Website: https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/how-do-i-use-voicemail
On another phone: Dial your own mobile number, press * or # (depending on your carrier) to bypass your greeting, then enter your voicemail password.
If the problem is with your phone, the factory reset has a good chance of solving it. If not, contact your mobile service provider, to carry out some troubleshooting to help resolve the problem from their end.
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Listen to your greeting, press 1, Record your personal greeting, press 2. Change your recorded name, press 7. Use standard greeting including your mobile number, press 8. To hear new message automatically (on/off), press 6. Change your 4-digit PIN, press 7. Turn on/off Voicemail, press 8. Return to the main menu, press *.
By having the alternate greeting pre-recorded and assigned, you can change your voicemail greeting on the fly. Recorded Name: Set this option to play a recording of your name instead of a greeting. “Leave a Message” Prompt: Check this field to play the following message after your greeting: Please leave your message after the tone.
You can change your voicemail password from your iPhone by calling (800)-922-0204. You’ll reach an automated customer service menu which will allow you to change your voicemail password. To learn more, check out Verizon’s support article on the topic.
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9. Make sure Call Forwarding is off. If you have a call forwarding set up, it is likely to cause conflicts with voicemail. To turn off Call Forwarding or make sure it is not enabled
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5. Please take notice of the green number that appears below the “Voicemail number.”
5. Switch on and switch off Airplane Mode. You can do this from either Settings or the Control Center. On iPhone X or later, swipe down from the top right of the screen (where the battery indicator is).
If the problem is with your phone, the factory reset has a good chance of solving it. If not, contact your mobile service provider, to carry out some troubleshooting to help resolve the problem from their end.
Vivio help you to stay connected with this O2 Voicemail set-up guide on an Android OS Galaxy handset