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Before we dive into the troubleshooting steps, make sure that you have Visual Voicemail set up on your iPhone. Open the Phone app on your iPhone and tap Voicemail in the bottom right-hand corner of the screen. If you see “To retrieve a voicemail first set a password and greeting” on the screen as well as a button that says Set Up Now, then Visual Voicemail has not been set up on your iPhone.

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1. Create a recording of your name announcement. The time limit is ten seconds for you to record your name.
Besides creating an audio file in the right format (Adaptive Multi-Rate), you also need to trick the iPhone to upload your new greeting to the AT&T servers: .

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4. Press and hold the message[s] you wish to recover, then “Save” to confirm the recovery.

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Tap “Phone” on your iPhone’s “Home” screen and tap “Voicemail” to access your voice-mail settings. Tap “Greeting” and select “Default” if you wish to use the default greeting for your voice mails. Click “Custom” if you want to create a personalized greeting, and tap “Record” to say your greeting.
To activate Visual Voicemail, dial 1217 from your iPhone and a recorded message will confirm it has been switched on. When a message is left in your voicemail mailbox, you'll see a notification against the ‘Phone’ widget on your iPhone. When you activate Visual Voicemail, your current personal greeting will carry over.

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When voicemail is not working on your iPhone, a lot of people assume that there’s a problem with their wireless carrier, so they immediately call Verizon, AT&T, T-Mobile, or another carrier’s customer support hotline. However, a lot of the time the problem is really caused by a software issue on the iPhone itself. Your iPhone isn’t downloading voicemails from your wireless carrier; or The Phone app on your iPhone isn’t working correctly

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Website: https://shoretelcommunity.force.com/s/article/How-to-Manage-Your-Voicemail-Greetings-Using-a-Cisco-Phone

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    source: I want to change my iphone greeting but when i hit voicemail there is no new prompt it just dials the voicemail? sboulter Level 1 (Contributor) "Call your voicemail press 9 enter your password and listen for directions from there...."

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    Step 4. Begin recording your custom voicemail message by tapping “Record.” You can also listen to your recording by tapping “stop” and “play” before proceeding to the next step.

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    If you still remember the password of voicemail on iPhone, you can easily change the password of your voicemail on iPhone. When you forget the voicemail password, you should retrieve the information from the Email or call the carrier directly for a solution.

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    2. Once there, tap on "Greeting" in the top-left corner. Your iPhone will take a few moments to fetch and load your current voicemail greeting, which you can play using the controls in the middle of the page.

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    Enter a voicemail password then click done. Re-enter password then tap done again. Now go to your voicemail greeting and you will be able to edit your greeting. Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).

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    Start your phone up and launch the Phone app. Turn on your phone and tap the Phone app. ...Access your additional phone options. In the top-right corner of the screen, tap the More Options button (the three vertical dots), and then tap Settings.Choose to adjust your call settings. Next, tap Calls in the menu that appears.

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Tap on the Google Fi app on your device’s home screen. Tap on the Account tab. Under Phone settings, tap on Voicemail. Tap on Manage greeting. Tap on the Microphone button to record a new voicemail message, or skip ahead to step 8. Tap on Keep to save the new message, or on Redo to try another one.

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Before we dive into the troubleshooting steps, make sure that you have Visual Voicemail set up on your iPhone. Open the Phone app on your iPhone and tap Voicemail in the bottom right-hand corner of the screen. If you see “To retrieve a voicemail first set a password and greeting” on the screen as well as a button that says Set Up Now, then Visual Voicemail has not been set up on your iPhone.

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5. Choose My Carrier, if it isn’t chosen already. Or, if it’s the only option, you’re set.

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At this point, we can’t be exactly sure why your iPhone won’t play voicemails. The voicemail you play in the Phone app on your iPhone is called Visual Voicemail, which downloads your voicemails from your carrier in the form of little audio files, similar to the music files you listen to inside the Music app.

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