Worked! I had to do all of the above, delete saved voice mails, AND turn off wifi, on cellular, and rebooted phone. Took all three but saved me a trip to Apple Store and it is freezing out so thank you all! Jan 10, 2016 1:22 PM Reply Helpful (12) Reply Helpful (7) User profile for user: phord Question: Q: i can't customize my voicemail greeting More Less Support Communities More ways to shop: Visit an Apple Store, call 1-800-MY-APPLE, or find a reseller. Privacy Policy Terms of Use Sales and Refunds Legal Site Map Ask Your Question Fast! Go to menu, and click on messages. At the bottom of the screen, it should say options. Click on options. You should see a list of options co ... read more If you`re not in one of the countries that support 171 / 172 , take the following steps to set up your greeting: From another phone or in a ... read more lorily7 Level 10 (Genius) 3780 Answers, 18 Friends, 240 Followers "When you hear `personal greetings,` press the number that the voice said was for..."
5. Your voicemail will walk you through the setup process, including recording your personal greeting (the message that plays when you receive a call that goes to voicemail) and possibly your voice signature (your name, spoken by you into the recording).

1. Open your Android’s Phone app. It usually looks like a phone receiver at the bottom of the home screen.
Press the voicemail button on your phone or dial *98/*99 to access the voicemail menu. 2. Press 0 for Mailbox Options and then press 5 to change the password. 3. Enter your new password of at least four digits and then press #. 4. Re-enter the new password and then press #. Turn on notifications for my voicemail. 1.