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The problem could be a result of a virus or software bug on your phone. Before resetting your phone back to its factory settings, back up all of the information stored on it to another device, so that you can put it back onto your phone after the reset.
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Enter a name for the new greeting and then tap Save. Change your greeting. To use a different greeting that you've already recorded or switch back to the default greeting: On your Android device, open the Google Voice app . At the top left, tap Menu Settings. In the Voicemail section, tap Voicemail greeting.
source: How do i change my greeting for my voicemail messages on my assurance wireless cell phone? ahammad1996 Level 1 (Contributor)
Check the Carrier on Your iPhone. Set-up or Activate Visual Voicemail. Restart Your iPhone. Reset the Network Settings. Reset Voicemail Password. Disable Wi-Fi on your iPhone. Reset Time Zone. Fix iPhone Voicemail Problems with iOS System Repair Tool.
Website: https://support.google.com/voice/answer/115069?co=GENIE.Platform=iOS&hl=en-GB
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5. Using Visual Voicemail: Access your voicemails. As long as your carrier supports visual voicemail, you can access your voicemails by tapping the Voicemail button in the bottom right corner of the Phone app's screen.
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9. Hang up. Once you've selected a greeting, press the red End Call button to hang up and exit your voicemail system. There you have it! You now know the basic steps for changing your voicemail greeting on your Android phone.
2. Set up your voicemail. Press and hold the 1 key or dial 123 on your device dial pad to call and connect to your voicemail. During the first time setup, you may be asked for your password.
Changing the greeting from the iPhone YouMail app is quick and easy! You can also record your own personal greeting from the app as well. To reach the Greetings section, tap the gear icon on the bottom right. Tap on "Greetings" from the menu list that appears. To change your default greeting…
4. Press and hold the message[s] you wish to recover, then “Save” to confirm the recovery.
Some cell phone service providers allow users to access their voicemail accounts via external methods such as landlines, and those users could keep the voicemail greetings updated in the absence of cellular and internet service.