To best assist your callers and effectively route their calls, you will need to classify your call types.
First, make a list of phone numbers for everyone in your group. You can store up to 15 different groups with up to 25 people in each group. Choose 4 for Group Lists, then press 1 to create a list. Number this list 11-25, then record a name for it and press #. Enter the phone numbers of your group members one at a time.
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"Hi. I'm screening my calls right now because there are some people I don't want to talk to. So, leave a message after the beep and I'll get back to you as long as you're not one of them."
Unfortunately, not all phone numbers can be dialed: Slydial doesn't work with landline phones, third-party voicemail services, VoIP numbers, or prepaid mobile phones. If you subscribe to one of the premium plans, you can eliminate the ads on the service and send messages to multiple contacts at once.
There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
“Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.”
Here are a few sample voice mail greetings to get you started: Standard Voice Mail Greetings. Normal Greeting (Without pager notification) "This is (name) of (company). I'm currently unable to take your call. Please leave your name, phone number, and a brief message, and I …
Please leave us a message with your name, number, and any other necessary information, and we will return your call when the office reopens. Thank you for calling." As you can see, this professional voicemail greeting is similar to the absent receptionist greeting but more inclusive.
Hi, you’ve reached (your name) office. Either I’m away from the desk or on another line. Please leave me a brief message with your name and contact number so I can call you back. If this is an emergency, call me on (your cell phone number).
Many messaging apps now offer the ability to send voice messages to contacts without having to make a phone call in the first place. Using this method, you're bypassing a phone call and voicemail entirely, but it serves the same purpose.
(make a little noise in the background). Hi, you’ve reached your friend’s house. He/she isn’t home right now and I took the opportunity to rob it. I was about to steal the machine as well and you called. After the beep, leave your name and number. I will write it on a post-it and leave it on the refrigerator for him/her to see. Oh and one more thing; where did you say you lived?
The bottom line is that a business’s situation is likely to change often and rapidly, each of which need a unique and applicable voicemail greeting to cover the circumstances and timeline. For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation.
Whoopee, a call. I wonder who this could be? No…wait…don’t tell me…Oh yeah. Sorry, you bore me.
A is for academics, B is for beer. One of those reasons is why we’re not here. So leave a message.
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You message should convey the same courtesy to your callers as a person would who is speaking to someone in your office. Saying things like "thank you for calling" and "have a nice day", in addition to watching your tone of voice, will help you to represent your office in a compassionate and professional manner.
Hello. You have reached [Name]. I apologize for not being able to answer your call at the moment. However, if you leave your name, number, and a short message, I’ll make sure to contact you when I return.