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8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues

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25.Thank you for calling [X company Company name]. Our representatives are currently unable to take your call as they are helping clients achieve [X goal]. We don’t want to take up your valuable time, so please leave us your name, phone number and message after the beep and one of our representatives will personally assist you within the next 24 hours. Have a wonderful day.
Sound benign and businesslike? That's the whole idea. As Karyn-Ruth explains it, "Bill collectors, the IRS, sales personnel, obscene callers and other obnoxious people think they have reached a business, and therefore the wrong number, and hang up." .

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3.) Bienvenue chez John Doe. Actuellement, nous ne pouvons pas répondre à votre appel ou vous nous appelez en dehors des heures de bureau. Laissez-nous un message avec votre nom et numéro de téléphone – nous vous appellerons aussi vite que possible. Merci et au revoir.
Recording voicemail greetings for your business or personal life requires a separate list of priorities, because they are being used for two distinct purposes and will be heard by two very different types of callers. I have a friend with two cell phones - one for work, and one for personal calls - and if you call both lines, you would never know it's the same person. While the message on his personal line might not be ideal, he took the time to record a professional voicemail message for his business phone, which makes it stand out.

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You might not be the kind of person who wants customers to go through long voicemails. If that sounds like you, here are a couple of short and sweet voicemail greetings that you can use to get your message across!
“Hi, this is [name]. I’m either on another call or am away from my desk. Please leave your name, contact details, number and your reason for reaching out and I will get back to you as soon as possible. Thank you for calling.”

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22. "Hi, you've reached [your name, the office of X company]. We're closed until [date]. Please leave your name and phone number and someone will return your call ASAP. Have a great [New Year's, Fourth of July, etc.]."

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Voicemails need to maintain a professional consistency that’s aligned with the entity it’s representing. That said, the structure can vary depending on the situation. There’s no template set in stone. In fact, trite and generic should be off the table. The goal should be a balance of uniqueness and practicality.

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    Hi! I’m not here right now, I seem to have broken my tomatoes…You wouldn’t happen to have any tomato paste on you, would ya?

    15. “Hi, Thanks for giving us a call! Sorry, but we are closed right now. Please leave us your name, number and the best time to reach you and we’ll get back to you within the day. Thank you.”
    What you need to record professional voicemail greetings. To benefit from the practice of professional voicemail greetings, you need a business phone system that makes recording, tweaking, and uploading voicemail greetings simple. Not just for you, but for your whole team. MightyCall provides such an answer for businesses.

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    "Hi! John's answering machine is broken. This is his refrigerator. Please speak very slowly, and I'll stick your message to myself with one of these magnets."

    Funny Voicemail Greetings. Composing these types of greetings are fun, but they aren’t applicable for some situations. You may make a funny voicemail greeting for your own personal voicemail box. However, it’s not appropriate for professional or business phones. Here are some humorous examples for you: You have reached [mention your name].
    Need more ideas for professional voicemail greetings? Explore our blog. When you're ready to have your business voicemail greetings professionally recorded, get started here! Topics: Voicemail Messages subscribe to email updates Keep up to date on the latest phone system and voice recording trends, tips and ideas by getting new blog posts delivered to your email inbox for FREE!

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    Voicemail and phone settings while working remotely As you prepare to work from home, consider updating the outgoing message on your desk phone so external callers know you are working remotely. The following templates for voicemail messages are available for departments and individuals to customize and use. We appreciate everyone following a standard format to […]

    We love to hear your comments about this post. Please leave a comment below, and let me know what you think!
    You can also click View more in Outlook to open the Voicemail folder for more info. Listen to your voicemail at a different speed

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    It’s important to ensure the content is informative and relevant to the caller. And the rule ‘less is more’ very much applies to writing for the ear. It’s important to keep the sentences short and to the point. A popular way to get a message across is follow this structure: Introduce the topic in the first sentence e.g. Did you know that BusinessCo now offers no contract plans for hosted PBX and business VoIP? Explain how the information will benefit the caller in the second sentence e.g. And that means complete flexibility for your business and no long-term commitments. Wrap up with a call to action in the third sentence e.g. To find out more, visit our website businesspbx.com.au or speak to one of our Business Consultants when you come off hold.

    A Virginia reader says her message ends with: "Leave your name, number and favorite color of underwear. We'll get back to you if we like the color." She says I'd be "surprised at how many callers actually leave a color."
    When you want callers to leave a message, make sure your voicemail greeting indicates that. Be sure to keep your greeting short and direct, and include the info you want to capture.

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Standard greeting with your number: "At the tone, please record your message to [your phone number]."

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Hi, you’ve reached (name)’s answering machine. He/she is not in right now, but I’m totally open for suggestions.

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5. Emergency Situation Voicemail Greeting. In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area.

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