9. OK, so I followed all the instructions that came with the machine. I pressed all the necessary buttons. So… now what? I… am… so… confused. Could you please… beep.
3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: “Please hold while you are connected to the next available agent.”
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Many callers will be respectful of your wishes and follow your directives. This is extremely vital for reducing your voicemail volume.
Make sure you visit the recording practise page where you can record your phrases and perfect them before putting them on your phone.
If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if the occasion calls for it. If you're away from your office, check your voicemail remotely to keep up with incoming messages if necessary. Or get voicemail to email capabilities set up on your phone system. Thank you for calling Merlow Plumbing. We are closed for Christmas from December 24th, 2015, until January 2nd, 2016. Our normal business hours are Monday through Thursday, 8 am - 6 pm. Please leave your message after the tone. Have a happy holiday, and we look forward to seeing you in the New Year. 5. Emergency Situation Voicemail Greeting
Leave a message so we can keep you socked up! 3. Have Some Fun. Oftentimes, your voicemail greeting is the first impression a caller gets of your personality, your brand, and your business. And as the old adage reminds us, first impressions are everything. Just because it’s your business voicemail, doesn’t mean you have to sound like a robot.
Keep it short and sweet so that the caller can quickly leave their message and move on with their day.
28. Hey, there. You’ve reached [your name]. Please leave me a brief message about the reason you are calling and your contact information. I will call you right back at the earliest opportunity. Have a nice day!
The general voicemail greeting is used as the default voicemail greeting if you don't set any other greeting type. Occasionally, during events like power outages, even if you've set another greeting, your personalized programming might be wiped out. Or you might simply forget to change the greeting after returning from vacation.
These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
These features only work with callers who also have CenturyLink voicemail. (Some limitations may apply depending upon customer phone facilities.)
Hi. This is [Name] from [Business Name]. We are currently involved in a relocation. Our new office will be open for business on March 21st, 8 am to 9 pm, Central Standard Time. You may contact us at that time at 555-555-2343. Thank you for your call.
Press 3 to skip PIN entry when accessing messages from home. You will still need to enter your password if you check messages away from home. Turn on Skip PIN. Press 1 to change your PIN.
Sorry, Chris and Susan aren’t here right now. Please leave your name and number after the tone. If you are calling regarding an outstanding debt, please leave your message before the tone.
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.
11. "Hi, you've reached [company]. Unfortunately, we're currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP."