Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
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1.) Bienvenido/a a John Doe. Lo sentimos, en estos momentos no hay nadie disponible en nuestras oficinas o está llamando fuera de nuestro horario de trabajo. Por favor, deje un mensaje o envíe un correo electrónico a [email protected]. Gracias por su llamada.
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
Keep in mind that to enjoy the full benefits of your professional greeting system, you must routinely check and delete messages. If your voicemail fills up, you won’t be able to receive new messages, meaning your customers will become frustrated.
Are you a "Gone With the Wind" fan? Then you'll want to copy this one, which Anne S. Kight has been using on her home machine for years. In the background, you hear the swelling overture from GWTW. After a few seconds, a gently accented southern voice says: "As God is my witness, I simply cannot come to the phone right now. So please leave a message, and I'll call you back -- tomorrow. After all, tomorrow is another day!"
The right way to leave your phone number is to start saying your phone number with your area code and then take a 2-3 second pause while the person listening to your voicemail message gets a pen and paper. Then, continue with the next 3 digits, make another 2 second pause, and then say the last 4 digits. Then, slowly repeat your phone number again.
You have reached xxx-xxxx. We picked this machine up at a garage sale in “as-is” condition. You can try to leave a message on it, but we are not sure it will be recorded. If we don’t return your call, it means the machine did not work.
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
Professional business voicemail greetings are significantly different from ones you record for individual use and complete your professional business image. They’re more generic in nature and designed to provide information to the caller while ensuring they leave a message. Where possible, explain when you expect to return calls. Typically, they’re recorded for the following:
7.) Benvenuti alla John Doe DE, il vostro specialista in prodotti campione. Se volete effettuare un ordine, si prega di seguire la procedura di ordinazione nel nostro negozio online www.johndoe.de – Rimaniamo in attesa del vostro ordine. Per ulteriori domande, si prega di contattare il nostro servizio di assistenza tramite e-mail a: [email protected] – vi contatteremo al più presto possibile. Grazie per la vostra chiamata.
36. Hello. You’ve reached the office of [your name] at [your company]. I will be out of the office from [date] to [date]. Please leave your contact information with a brief message, and I will call you back as soon as I have the chance. If you need to speak with someone urgently, please contact [name of colleague] at [email or phone number]. Thanks for calling.
Thank you for sharing your info. I really appreciate your efforts and I will be waiting for your further post thank you once again.
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5. Voicemail Greetings For Vacation. As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
"You have reached the CPX-2000 Voice Blackmail System. Your voice patterns are now being digitally encoded and stored for later use. Once this is done, our computers will be able to use the sound of *your* voice for literally thousands of illegal and immoral purposes. There is no charge for this initial consultation. However our staff of professional extortionists will contact you in the near future to further explain the benefits of our service, and to arrange for your schedule of payment. Remember to speak clearly at the sound of the tone. Thank you."
With all of these things to think about for a short 20-second voicemail, you might be feeling a little bit overwhelmed. We promise it’s actually is much simpler than it sounds.