For a medical office, call types may include billing, emergencies, appointments, cancellations, etc. 2. Determine How To Best Route Calls The best method of routing your medical office calls will depend on your office size and budget. If you have a small staff, setting up a standard voicemail greeting system may be a more practical approach. For a larger health organization with multiple departments, it makes more sense to route calls to their intended destinations by using an auto attendant. For example, “If you have a question about billing, press 1. If you’d like to schedule an appointment, press 2. If this is a medical emergency, press 0 for an operator.” If you want every caller or patient to experience a professional and compassionate call, you may consider working with a medical office answering service. You can forward calls to an answering service after business hours, on holidays, during overflow, or any other time you may need help answering calls. 3. Draft A Script
3) Press the OK soft key or Select (depending on model). You will hear a confirmation tone. This information as well instructions for other features your model may have can also be found in your owner's manual. Ring Time allows you to set the number of rings the caller hears before your answering system plays the outgoing message. You can set the ring time to answer after two, four,or six rings. If you enable the Toll Saver (TS), the answering system picks up after two rings if you have new messages, and after four rings if there are none. 1) Simply move the "Ring Time" switch to the desired selection. This switch can be found on the side of the base To operate your answering system when you are away from home, you will need to enter a two-digit security code or Personal Identification Number (PIN). The default security code is 80. 3) Press the OK soft key or Select key (depending on model). You will hear a confirmation tone.
