Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
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1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
Sorry I wasn’t able to take your call, but please leave your name and a detailed message and I’ll get back to you.
18. “Happy holidays! [I’m, the team at X company is] away until [date], however, we’ll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful [day, week].”
one of my biggest pet peeves is with businesses and their multi-layered voice response systems. after navigation through three or more levels of menu selecti
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3. Language Options. Hello, you have reached [Company Name]. To continue in English, press 1, for Spanish, press 2. (Wait for customer to enter an option.)
1.) Welcome to John Doe. Unfortunately, there is no one in the office right now or your are calling outside of business hours. Please leave a message or send an email to [email protected]. Many thanks for your call.
When recording, choose a quiet area, speak clearly, and use your full name (first and last).
Thank you for calling. You have reached (Your Name) at (Your Business). Please leave your name, number, and a brief message and I’ll return your call as soon as possible.
2. Interactive Voice Response (IVR) Greeting. The greeting callers hear when they enter your IVR. Sample Scripts: “For English press 1. Para Español presione el número 2.”
3. Stammer-Filled Voicemail Greeting from Jimmy Stewart. Jimmy Stewart, born James Maitland Stewart, has a voice that is unmistakable and 100% unique to him.
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A mobile answering machine refers to a recording, either human or synthesized, that prompts a caller to leave a message for the person or place unable to answer. To compare, a landline answering machine acts to record sound. A cellular or mobile equivalent turns this sound into numerical data, which is then stored in a database potentially far away. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z About US
Some phone systems allow employees to specify a primary greeting and set secondary messages to cover absences or vacations. When creating an individual voicemail greeting, clearly identify yourself, your role, and your company, and let the caller know when you will be able to return their call.
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