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An excellent business voicemail greeting conveys your level of professionalism and competence while also providing your callers with a glimpse into your company’s culture and level of care. As minor as it may seem, your voicemail greeting can instill confidence and trust in your callers or it can be a cause for concern.
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“Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date]. Please leave a brief message with your contact information, and I’ll be sure to get back to you as soon as I return on [date]. If this is an emergency or you need to speak with someone before I return, please contact [name of colleague/supervisor], [their job title], at [their phone number].”
Telephone English refers to the type of language used when speaking on the telephone in English.There are many specific verbs and phrases used when speaking on the telephone in English.This guided to leaving a message on the telephone provides a step by step guide to leaving a message that will make sure that the recipient returns your call and/or receives necessary information.
A business answering machine greeting is a message recorded on the voicemail or answering machine of a company. Since this message is going to be heard by at least some of your customers, you should be sure to keep the message professional. For the most part, you should not create a message that is silly or funny, but instead provide important and useful information in a way that is professional and fairly fast. You can, however, use the message as a quick opportunity to include a brief statement about a particular service you offer such as “Thank you for calling The House of Pies, home of the world famous zucchini and artichoke pie.”
Include Basic Information: Your voicemail greeting should include basic information such as your hours of operation and location. This will help you to screen out calls during office hours, and also unnecessary voicemail inquiries.
Here are a few sample voice mail greetings to get you started: Standard Voice Mail Greetings. Normal Greeting (Without pager notification) "This is (name) of (company). I'm currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks."
When unable to answer the phone, a voicemail message can be important. Below are examples of what to say in a voicemail message. Whether recording the message for a personal phone or a business line, these ideas will help.
Hi, thanks for calling the residence of the Jennings Family. As you can tell, no one’s home to answer your call, but just leave your name, number and message and we’ll get back as soon as we can. Thanks
From the main menu, select 4 (Mailbox Options), then press 2 (Hands Free and Time Saver Options).
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
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2. Interactive Voice Response (IVR) Greeting. The greeting callers hear when they enter your IVR. Sample Scripts: “For English press 1. Para Español presione el número 2.”
In order to ensure customer satisfaction, it is not only important how a business records their outgoing voicemail greeting, but also how they respond to incoming messages. It has been reported that most individuals do not mind leaving voicemail messages, but they can often become frustrated and disheartened when a business does not return their call in a timely manner or ignores the voicemail altogether.