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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.

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1. Personal Business Voicemail Greeting. Your personal voicemail greeting should be brief and to the point. State your name and your availability, project a welcoming aura, and ask the caller for whatever information you need from them.

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11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.

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    If you've forgotten your retrieval number, call 800-244-1111 to get it. Alternately, the number was included in the welcome letter you received when you signed up for voicemail service.

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    Hi, this is [your name] of [your business]. I’m currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks.

    To change the number of times your phone rings before voicemail answers, please contact us and a representative will set your ring cycle.
    2. Personal Voicemail Greetings. Customer Support Representative Voicemail Greeting. Hello, you've reached [name] at [X company]. If you need help with [X reason] please contact [X person/X system] or [visit our website and send us an email].

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    8. “Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you’d like to chat, and I’ll get to back to you ASAP.”

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    Hi, this is [Name]. I’m not currently available at the moment, but I look forward to talking with you. Please leave your contact information, along with a short message, and I’ll make certain to return your call.

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    Avoid background noise. Whether you have music playing in your office, or you’re sitting in a coffee shop, background noise can make it difficult for your customers to understand your greeting. Limit the noise around you when you leave your voicemail greeting.

    All medical offices and clinics have the unfortunate experience of dealing with an overwhelming number of voicemails, and managing the information can be challenging!
    Your voicemail message should ideally answer all of the following requirements: Brief -- nothing bores callers as much (or makes them hang up as often) as long voicemail messages Informative -- if it's your professional voicemail, say your name, business, and if necessary, department.

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For more information about how the latest innovations in voicemail technology can revolutionize business, visit https://www.voicemailoffice.com

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Here are some helpful links to help you record voicemail greeting that is clear and professional. Record your phrases for recording a great voicemail greeting here. Record yourself and compare it with a native speaker. Hear Georgie giving helpful feedback to other students on their voicemail greetings.

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Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.

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In sales, immediate communication with your prospects and current customers is important. Being available to answer questions or further negotiate a deal allows your clients to feel secure and more apt to purchase from you. But what if you can’t answer the phone when they call? Make sure you have a voicemail system set up so your clients have the opportunity to leave you a message.

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