We live and work in a fast moving, global business world and first impressions are lasting impressions. Make them count.
1. Call Center Departments. Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time.
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Here, the pet care company leaves multiple options to fulfill the needs of the callers. They also have the option for attending to callers with immediate needs.
1. State Your Business Name. The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line.
"Hi, this is George. I'm sorry I can't answer the phone right now. Leave a message, and then wait by your phone until I call you back."
While they are listening to your voice, they are internally deciding whether or not it is worth their time to continue or hang up. Look at your voicemail message as its own short advertisement.
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
Hi, this is Tom, the sales manager at Orlando Powersports. I’m either busy assisting customers, getting ready for our End of Season Sale, featuring deep discounts on our huge selection of power sports equipment and gear or if I’m really lucky, I’m out riding the latest CAN-AM DS 250! Leave a message, and I will call you back as soon as possible. Thanks for calling!
6.) Benvenuti alla John Doe. A causa di lavori di manutenzione, al momento non possiamo rispondere alla vostra chiamata. Siete invitati a inviarci una e-mail a: [email protected]. I nostri dipendenti risponderanno alla vostra e-mail al più presto possibile. Ci scusiamo per la temporanea limitazione! Ringraziamo per la vostra comprensione!
5. Offering the Operator First. You’ve reached [Company Name], the [company’s slogan]. Please choose from the following menu options: To speak with the operator, press 0.
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4.) Добро пожаловать в «Вася Пупкин и Ко». Вы можете связаться с нами в рабочие часы с понедельника по четверг с 9 утра до 12.00, и с 14.00 до 16.00 часов дня, а также в пятницу с 9 утра до 12.00. Вы можете рассказать нам о вашем вопросе по почте [email protected] и мы свяжемся с вами как можно скорее – Спасибо.
The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.
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-(Very long pause) Wait! Please don’t hang up! I want to hear what you have to say.