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3.) Benvenuti alla John Doe. Al momento non possiamo rispondere personalmente alla vostra chiamata, oppure ci state chiamando fuori dall’orario di lavoro. Si prega di lasciare un messaggio con il vostro nome e numero di telefono – vi richiameremo al più presto possibile. Grazie e arrivederci.
4. Hello… pause. Hello… long pause. Who is this? long pause again Is anyone on the line?… long pause and beep sound.
8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
Welcome to Business 1300 where our mission is to make your business even more outstanding. To better assist us in transferring the call to the appropriate person please select from one of the following options: Press one for Sales, two for Customer Service, and three for Reception. Promote your website and social media accounts. Sell additional products or services to already interested prospects. Answer FAQs Keep callers entertained while waiting. Supply important customer service information.
-If your phone has a gangsta rap ring-back tone, then I might wait for you to answer.
The number you have xxx-xxxx (your number) has been changed, the new number is xxx-xxxx (again, your number). CULATA!
39. Thank you for calling. I apologize for missing your call. I’m busy right now, but if you leave your name, number and message, I will return your call as soon as possible.
You are living in 2020 and you do realize that your prospects can come to you anytime, which means you need to be catering to them whenever that happens, at 3 am in the morning or even at 11 pm in the night.
3. Hi. I’m probably home, I’m just avoiding someone I don’t like. Leave me a message, and if I don’t call back, it’s you.
7. Could you suggest some voicemail greetings, I’m all out. It would be better if you left it to me as a message after the beep.
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
Check with your carrier on specifics, but an option to "send a message" may be in the voicemail menu. This will allow you to send a voice message from your voicemail to another person's inbox without having to make a phone call first.
If your smartphone processes the bulk of your daily business, where high profile clients interact with your voicemail, then you must present a professional image with clear instruction. This is why professionally produced voicemail greetings are not only useful, but necessary for the mobile office.
As I mentioned above, some words like ‘can’t’ are often mispronounced by non-native speakers and it can sound like a swear word!
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.