16. “Hello, you’ve reached [your name, the office of X company]. The team is currently out of the office, but we’ll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you’re so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]”
6.) Benvenuti alla John Doe. A causa di lavori di manutenzione, al momento non possiamo rispondere alla vostra chiamata. Siete invitati a inviarci una e-mail a: [email protected]. I nostri dipendenti risponderanno alla vostra e-mail al più presto possibile. Ci scusiamo per la temporanea limitazione! Ringraziamo per la vostra comprensione!
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4. Include Other Contact Methods. If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting.
From the main menu, select 4 (Mailbox Options), then press 2 (Hands Free and Time Saver Options).
You may also email the [insert office name] at [insert office email] this email is being monitored between 8:30 a.m. and 4:30 p.m., Monday through Friday.
3. Be courteous of your customers’ time: “Hi! You have reached [your business]. All of our staff are currently busy helping other callers. We understand how valuable your time is, and rather than keeping you on hold, we will make sure to call you back.Be sure to leave us a detailed message with your name and number.
These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
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12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
Voicemail Greetings – outgoing message recordings for after-hours voicemail box and when a call can’t be taken.
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Visual voice mail (VVM) is a voicemail with a visual interface presenting a visual list of messages for playback. Each message can be shown on the screen, as text. What should my voicemail number be?
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Many callers will be respectful of your wishes and follow your directives. This is extremely vital for reducing your voicemail volume.
"If you are a burglar, then we're at home cleaning our weapons and can't come to the phone. Otherwise, we probably aren't home and it's safe to leave us a message."
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