For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency.
Voicemails can give an important message or inform the caller about the receiver's status. Thus, it is important for you to be clear while recording such messages. Here are a few examples of voicemail greetings to get an idea about appropriate messages that can be recorded the next time you leave your house or desk.
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As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
My wife and I can’t come to the phone right now, but if you’ll leave your name and number we’ll get back to you as soon as we’re finished.
6. Vacation Voicemail Greetings. Hey, this is [your name] at [X company]. I am actually on a break at the moment, on the other side of the world! Please direct all phone calls to [alternate contact name] at [phone number] and emails to [X email address].
The information you provide in your business answering machine greeting can vary depending on your specific needs, though some basic information is common. You should indicate the business that has been reached, including a specific name if you have a personal business number or extension. If the message is for general use, you might indicate that you are unavailable, though a message for use after business hours can provide the caller with regular business hours. You should not, however, use any language that could be taken to indicate that you are busy with a task that is more important than your caller.
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In all there is plenty to consider when you’re recording an answering machine greeting. If you’re aiming toward a more secure home, you can use a very basic message. If you are really funny, and friends and family mostly use the phone line, maybe funny is the best way to go. For businesses, stick with the bare facts that give enough information to callers about when their call is likely to be returned or when they should call again. Tricia Christensen
Need inspiration for creative answering machine greeting? Take a look at these original greetings that will make your friends and family call again and again.
Thank you for your patience and understanding during this time. I will respond as soon as possible.
Hello. Thank you for contacting [Business Name]. Unfortunately, we are not currently available at the moment. Our regular office hours are Monday through Friday, 8 am to 4 pm, closed during the weekend. Please leave a message along with your name and number, and we’ll get back to you as soon as possible.
Combine with a Business Intro Message to provide menu options and assist in telephone navigation. As opposed to the passive nature of Messages On Hold, voice prompts are interactive. They are designed to bring out a physical reaction from the caller, a call to action. And because voice prompts are directive, it’s important they’re concise, well written, and recorded by a professional voice artist.
Hi, you have reached …. Please leave your name, phone number and a message and if we like it we will return your call.
This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!