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2. Mention Hours of Operation Upfront. Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
In sales, immediate communication with your prospects and current customers is important. Being available to answer questions or further negotiate a deal allows your clients to feel secure and more apt to purchase from you. But what if you can’t answer the phone when they call? Make sure you have a voicemail system set up so your clients have the opportunity to leave you a message.
I love my job because [XYZ company] is the best place to work at. Please leave your full name, contact info, number and other details and I’ll call back within 24 hours! Thanks a bunch.”
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
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To best assist your callers and effectively route their calls, you will need to classify your call types.
Interesting Read : Interactive Voice Response: What Is It And How Is It Beneficial?
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Voicemail Greetings – outgoing message recordings for after-hours voicemail box and when a call can’t be taken.
9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
This call may be recorded or monitored for quality and training purposes. If you don’t wish this call to be monitored or recorded, then please let the answering machine know when you leave your message.
4. Product-Focused. Thanks for calling [Company Name].For more information about our products, press 1. If you have troubleshooting questions, press 2. For billing questions, press 3.
Once you finish your voicemail message, you can end on a note of gratitude and express thanks or that you realize the recipient of the message us busy, so you’d appreciate a return call. Whichever way you choose, make certain that the tone of your message is upbeat. A business voicemail greeting sees each call as their chance to engage with their clients or vendors. Hello, you’ve reached the office of Lydecker and Lydecker. We are currently unavailable to answer your call. However, your call is important to us, so please leave your name, phone number or email address, and a brief message and we’ll get back to you as soon as possible. Thank you for your interest in Lydecker and Lydecker Law Offices. Professional tone Provide the caller with specific information Request the caller to leave specific information Extend gratitude for their call Professional Voicemail Greetings
You want to be able to easily access and change your greeting for holidays or emergencies. Ease of set-up and modification is vital to customizing and streamlining calls on an as-needed basis. Create a thorough and helpful voicemail script fit for your office Support and assist your customers in a positive and meaningful way Reduce workload on your medical receptionists Keep things in your medical office or dental office moving smoothly 24/7