18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
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Standard greeting with your name: "At the tone, please record your message to [your mailbox's name]." Activate and manage the "message waiting" notification
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If the you haven't changed your personal greeting, a default system greeting will be played for callers. For example, "Please leave a message for John Smith. After the tone, please record your message. When you finish recording hang-up or press the pound key for more options."
In today’s world of digital messaging, email, and text messaging, your business answering machine message might be an afterthought. However, you’d be surprised how many people still prefer to use phones and speak to a person directly or leave a voicemail message that …
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You’ve reached the (name) family. We can’t answer your call right now. So why don’t you leave your name, age, sex, height, weight, phone number, a short message, your social security number, credit card number, how many kids you have, your mother’s maiden name, along with the date and time you called us. And if you’ve survived this message and are still listening, your message better be important.
Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.
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Communicate the same information to a group of people at once. This feature only works with other CenturyLink voicemail users, so you'll need to ask the others in your group if they also have this service.
Cindy Hubbard and her 17-year-old son, Zach, have resolved the eternal telephone battle between adult and teenager with this message: "Hello, this is Zach's mom. He can't come to the phone right now, but leave a message, and I'll be sure he returns your call. Oh, and by the way, I live here, too."
5. Be Brief. The best after hours greetings are brief, direct, and punctual. Do not waste the customer's time and give them a reason to hang up by adding in unnecessary details.