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All medical offices and clinics have the unfortunate experience of dealing with an overwhelming number of voicemails, and managing the information can be challenging!
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
Record a Professional Phone Message and Promote Your Business Brand Every Time Someone Calls On Hold Messages for Business from $39 Choice of Tones. Male or Female Voice Phone Recordings.
Check for outages and troubleshoot problems with your home phone or internet service.
Education Details: Marketing Messages (617) 527-3023 [email protected] Page 6 The application then asks the patient if he/she has less than 20 days of supplies for medical items used by diabetics - such as masks, filters, tubing and test strips - and gives him/her the ability to re-order.
For a medical office, call types may include billing, emergencies, appointments, cancellations, etc. 2. Determine How To Best Route Calls The best method of routing your medical office calls will depend on your office size and budget. If you have a small staff, setting up a standard voicemail greeting system may be a more practical approach. For a larger health organization with multiple departments, it makes more sense to route calls to their intended destinations by using an auto attendant. For example, “If you have a question about billing, press 1. If you’d like to schedule an appointment, press 2. If this is a medical emergency, press 0 for an operator.” If you want every caller or patient to experience a professional and compassionate call, you may consider working with a medical office answering service. You can forward calls to an answering service after business hours, on holidays, during overflow, or any other time you may need help answering calls. 3. Draft A Script
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(855) 976-7457With all the technological advances of the last decade, answer machines and auto attendant-based answer services have transformed into modern voice mail systems that small-business owners and employees use to interact with clients. You can use these small business voicemail greeting examples as models for what to do for your own business.
Call your home phone number. Press # to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages. (Note: In some areas, the # key will not interrupt the greeting. Try pressing * or 2 instead.)
For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency.
I’m home right now . . . I’m just screening my calls. So just start talking and if you’re someone I want to speak to I’ll pick up the phone. Otherwise, well, what can I say?
"Look, I've had a really bad day. Yesterday too. And tomorrow doesn't look nearly as good. But, uh, if you want, go ahead and say a few words after the gunshot."
2. Basic Customer Inquiry. Thank you for calling [Company Name]. If you know your party’s extension, please dial it at any time. To reach our company directory, press 1.
“Good morning. You’ve reached the voicemail of [your name]. Today is [date]. Please leave me a message with your name and contact information. Oh, and here’s my motivational quote of the day: [read quote].”
I’m home right now . . . I’m just screening my calls. So just start talking and if you’re someone I want to speak to I’ll pick up the phone. Otherwise, well, what can I say?