Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
“Hi, you’ve called [name] at [XYZ company]. I’m currently busy [hiking through a rainforest, exploring China, climbing Mount Peru etc.] and so I can’t take your call right now. I won’t be back in the office until [date] and I look forward to hearing from you then.
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3. Department Wide Voicemail Greeting. This voicemail greeting should list the name of the department, the hours of operation or the whereabouts of your personnel, the protocol for following up with the customer, and another way to get in touch with the department.
Hello! This is 1-800-PRESLEY — Yes! 1-800-PRESLEY! They say the King died 10 years ago, but we know he’s still out there somewhere. So . . . leave your name and number and tell us where *YOU* saw Elvis!
You can play a voice message at different speeds and pause/resume the message, using desktop client visual voicemail, or by dialing into their voicemail. Pressing a certain key on your phone controls how you can hear the voicemail: Read your voicemail transcription
Hello! This is 1-800-PRESLEY — Yes! 1-800-PRESLEY! They say the King died 10 years ago, but we know he’s still out there somewhere. So . . . leave your name and number and tell us where *YOU* saw Elvis!
Hello, you have reached Dr. A. We are busy assisting patient on the another line. Please, leave your details, including the case number if applicable, name, and phone number. For a medical emergency, hang up and call 911.
9. Casual and Formal Answering Machine Greetings - Take Your Pick - Social Mettle. They give to charity through the office and don't need their picture taken.
You can definitely convert your home, office, or cell phone greetings that show a bit of your unique personality. Depending on what type of calls come in and where you’re receiving them, you too can have fun selecting serious, unique, interesting, or funny voicemail greetings.
Donald G. Gould, of Northwest Washington, is nothing if not au courant. Here's his message: "Hello. You have reached {the phone number} in the nation's capital, a city now permanently on the Dole and where even the best periodontist cannot cure Gingrichitis. Please leave your message."
Most households have automated machine greetings that sound very monotonous when someone calls. No originality, no flare, and absolutely no vigor; doesn’t really make things better for the callers. Nonetheless, you don’t have to be stuck with such boring and lifeless greetings. You can definitely convert your home, office, or cell phone greetings that show a bit of your unique personality. Depending on what type of calls come in and where you’re receiving them, you too can have fun selecting serious, unique, interesting, or funny voicemail greetings. The following greetings will help you decide or inspire you into selecting one (or more) voice mail for yourself.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
This is exactly why you need to create such a voicemail that lets your prospects analyze it and give their details for you to reach out to them.
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
When you’re looking for a job, a good rule of thumb is to answer your phone as often as you can. You never know when a recruiter might be calling to set up an in-person meeting, or conduct a phone interview.
8. “Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you’d like to chat, and I’ll get to back to you ASAP.”
14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.