There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
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4. Product-Focused. Thanks for calling [Company Name].For more information about our products, press 1. If you have troubleshooting questions, press 2. For billing questions, press 3.
Leave a message so we can keep you socked up! 3. Have Some Fun. Oftentimes, your voicemail greeting is the first impression a caller gets of your personality, your brand, and your business. And as the old adage reminds us, first impressions are everything. Just because it’s your business voicemail, doesn’t mean you have to sound like a robot.
12.) Bem-vindo a John Doe. Você pode nos contatar de segunda a sexta das 08:00 ao Meio dia e meio e das 13:00 às 16:30 horas. Nós não podemos atender a sua ligação no momento. Por favor, deixe uma mensagem com seu nome e número de telefone e nós ligaremos volta o mais rápido possível. Em caso de urgência, favor ligar para o número 0821 91039- 1211. Muito obrigado.
A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.
What you do not want to do is say your phone number so quickly that the person has to listen to your voicemail multiple times to try and figure out your phone number. We have all gotten those annoying voicemail messages where the person said their phone number so quickly that we had to listen to their message several times to figure out their phone number. Don't be that jerk who leaves their phone number so fast that the other person has to listen to your message over and over to try and figure out what your phone number is.
16. “Hello, you’ve reached [your name, the office of X company]. The team is currently out of the office, but we’ll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you’re so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]”
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5. Catch their attention: “Hey, there! This is [your name]. Please leave me a message with your name, number, and the reason you’re calling. If you also tell me [insert random fact] I’ll be sure to move you to the top of my call list.
Your voicemail greeting on your business telephone system is the very first thing your business associates and clients will hear when calling your company. For the first time callers, probably your potential customers, you only got a chance to provide a great first impression that will be provided by your voicemail greeting message. For the ones who frequently call your company, you would want to make your voicemail greeting prompts as efficient as possible in order for you not to waste your client’s precious time in listening to your whole voicemail greetings every time they make a call.
Hi, this is [your name] of [your business]. I’m currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks.
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Have you ever stopped to hear the following, ‘’Hi, this is [your name] of [your business]. I’m currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks.