Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
You've reached 737-0275. At the sound of the tone, telephone solicitors will be shot.
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21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st. In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!” Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.
3. Department Wide Voicemail Greeting. This voicemail greeting should list the name of the department, the hours of operation or the whereabouts of your personnel, the protocol for following up with the customer, and another way to get in touch with the department.
8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
The reason being it can either push your prospects away from you or retain them for longer.
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling.
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
To set up your voicemail, press *98 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
Doing this helps you understand what the prospects are looking for and what they are expecting from you which will in turn help you to cater to them better.
To set up your voicemail, call the access number from your welcome letter or try #55, *68, or *98. If you don't have a welcome letter, contact us to get your access number.
A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.
A bubble in the space-time continuum has connected your line to a channeler in the 23rd Century. Any message you leave will be broadcast into the future….
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2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
Even if you have this feature, it can only be used to send messages to contacts with the same carrier as you. So Verizon customers can send voice messages only to other Verizon customers, for example.
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