1.) Bem-vindo à John Doe. Infelizmente, não há ninguém no escritório agora ou você está ligando fora do horário comercial. Por favor, deixe uma mensagem ou envie um e-mail para [email protected]. Muito obrigado pela sua ligação.
To improve a a business voicemail greeting, keep these eight rules at the forefront of the creative process: Avoid turning customers off with overused and impersonal phrases like “your call is very important to us..." Avoid leaving customers unsure by not immediately telling them the business, department, and/or person they’ve reached. Avoid leaving customers confused with too many details and complications; just keep it simple. Avoid messages longer than 25 seconds. Do apologize for being unavailable at the moment. Do invite the caller to leave a message. Do tell the caller when they can expect a return call and actually follow through within that timeframe. Do tell the caller about any applicable alternative options of contact and information- website, live chat, email, social media, or emergency numbers. Voicemail Greetings 101
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“Hello! You've reached the voicemail of [your name], [your job title]. I'm currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I'll be sure to get back to you as soon as I'm available.”
Hi, we are not home at the moment. If you want to sell us something that we don’t actually need, start speaking now and hang up once it beeps. Everyone else, please speak after the beep and hang up once you’re done.
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
For a medical office, call types may include billing, emergencies, appointments, cancellations, etc. 2. Determine How To Best Route Calls The best method of routing your medical office calls will depend on your office size and budget. If you have a small staff, setting up a standard voicemail greeting system may be a more practical approach. For a larger health organization with multiple departments, it makes more sense to route calls to their intended destinations by using an auto attendant. For example, “If you have a question about billing, press 1. If you’d like to schedule an appointment, press 2. If this is a medical emergency, press 0 for an operator.” If you want every caller or patient to experience a professional and compassionate call, you may consider working with a medical office answering service. You can forward calls to an answering service after business hours, on holidays, during overflow, or any other time you may need help answering calls. 3. Draft A Script
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I am not in the office today; I may not be in tomorrow. I may be in to work sooner, if you gave me your car to borrow.
Here’s another funny one for those times you really want to lighten the business mood:
12.) Herzliche Willkommen bei der Mustermann GmbH. Wir sind Montag bis Freitag von 8 Uhr bis 12.30 Uhr und 13 Uhr bis 16.30 Uhr zu erreichen. Wir können Ihren Anruf derzeit leider nicht persönlich entgegen nehmen. Sie können uns jedoch gerne eine Nachricht hinterlassen. Bitte teilen Sie uns Ihren Namen und Ihre Rufnummer mit.Wir rufen Sie dann zurück.In dringenden Fällen erreichen Sie uns unter folgender Rufnummer 0821 91039- 1211. Vielen Dank.
11.) Bienvenue chez John Doe, malheureusement, vous nous appelez en dehors des heures de bureau, ou nous ne pouvons pas prendre votre appel en ce moment. Si vous voulez nous laisser un message, envoyez-nous un email à [email protected] - Nous vous contacterons dès que possible. Pour plus d'informations sur nous, visitez notre site Web www.johndoe.de. Un grand merci pour votre appel.
4.( مرحبا بكم في .JohnDoe يمكنكم التحدث معنا شخصيا خلال ساعات العمل من الاثنين إلى الخميس من الساعة 9:00 صباحا حتى الثانية عشرة ظهرا ومن 2:00 زوالا إلى 4:00 مساءا، ويوم الجمعة من 9:00 صباحا إلى الثانية عشرة ظهرا. بإمكانكم أن ترسلوا لنا طلبكم عن طريق البريد الإلكتروني إلى [email protected] ونحن سنتصل بكم في أقرب وقت ممكن - شكرا لكم.
18. “Thanks for calling [Company name/your name]. We hope you’re enjoying the holiday season. We aren’t available at the moment due to our holiday hours. Leave your name, number and the reason for your call and we’ll get back to you ASAP! Thanks for calling.” Everyone deserves a break. Let your callers know although you might be enjoying one too, that their needs are important.
If you need to leave a voice mail message for a client, Smith offers these ideas on how to make the most of your message. “First, I am a big fan of the belt and suspender method,” she says. “So, the office would call; if the person is not there, the voice mail message is brief and is followed immediately with an email with all of the
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
All medical offices and clinics have the unfortunate experience of dealing with an overwhelming number of voicemails, and managing the information can be challenging!
As the odds of receiving a call back from your voicemail message are already low, you need to be very specific about what you say in your voicemail to give you the greatest chance of getting a call back. What you absolutely do NOT want to do is make yourself sound like a salesperson making a cold call. Instead, you want to sound like a very confident business colleague who deserves the respect of getting a call back.