Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
You can operate your answering system from a remote location using any touch-tone telephone or the handset if it allows that capability. You can check, play, or delete messages, even record a new greeting message when you are away from home. Additionally, you can turn On or Off your answering system from a remote location depending on model.
.
2. Mention Hours of Operation Upfront. Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
Communicate the same information to a group of people at once. This feature only works with other CenturyLink voicemail users, so you'll need to ask the others in your group if they also have this service.
"John, this is Mark from Pinnacle. I've been working with Steve at JKY industries and It's urgent that I talk to you. You can reach me at 123 (pause 2 seconds) 456 (pause 1-2 second) 7890. That number again is 123.....456.....7890." Hangup.
Sample Voice Mail Greetings Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks." "Hi, this is (name). I’m sorry I cannot take your call right now. Please leave a detailed message at the tone along with your name and telephone number.
Hello. You’ve reached the offices of [Business Name]. At present, our office is closed for repairs. However, you may reach us at our temporary location, at 555-555-3432. There, we will be able to pick up your call, 9 to 5, Monday through Friday. Thank you.
Even if you have this feature, it can only be used to send messages to contacts with the same carrier as you. So Verizon customers can send voice messages only to other Verizon customers, for example.
22. "Hi, you've reached [your name, the office of X company]. We're closed until [date]. Please leave your name and phone number and someone will return your call ASAP. Have a great [New Year's, Fourth of July, etc.]."
Voicemails don’t necessarily have to be monotonous or extremely jazzy or funky. What you should be looking for is a balance between the two. Whenever you call someone and their voicemail greeting is playing, it tells you a lot about who they are, as a person. Which is why, you’ve got to put a little bit of “you” when it comes to voicemail. And the best part about all of this is, since you couldn’t come to the phone, at least the callers are having a good time listening to the message.
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
-This is you-know who. We are you-know-where. Leave your you-know-what you-know-when.
5-) Bienvenue chez John Doe. Vous pouvez nous contacter du Lundi au vendredi de 7h à 18h et les samedis de 10h à 13h. Si vous voulez passer une commande ou si vous avez une question, laissez-nous votre nom et votre numéro de téléphone. Nous reviendrons vers vous dès que possible. Vous pouvez toujours nous envoyer un email sur [email protected]. Merci beaucoup pour votre appel. Au revoir.
Company-level calls are usually directed to your general business number. There are occasions when everyone in the office is tied up and unable to pick up calls. It’s important to gather information about the reason for the call so that the right person or team can call them back. These greetings ensure that customers do not feel neglected while also providing assurance that their call will be attended to as soon as possible.
To turn the message notification on and off, from the main menu, select 4 (Mailbox Options) and then press 1 (Notification Options). Now follow prompts to turn the notifications on or off. If the new message indicator remains on after you've listened to your new messages, try turning the notification off and on several times and end with it set to on. Check your messages and access your mailbox
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
Choose one of these ways to access your mailbox, and follow the voice prompts you hear. Access to your voice mailbox away from home will always require PIN entry.