The thing with voicemail is it can be really handy when it comes to catering to your prospects when you are not available after work hours.
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2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow.
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If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers. Here are sample greetings you can use to help you craft your own.
8.) Herzlich Willkommen in der Service Abteilung der Mustermann GmbH. Leider sind im Augenblick alle Leitungen belegt. Bitte hinterlassen Sie nach dem Signalton eine Nachricht mit Ihrem Namen und Ihrer Telefonnummer. Wir rufen Sie baldmöglichst zurück. Wir wünschen Ihnen einen schönen Tag.
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2.) Benvenuti alla John Doe. Purtroppo ci state chiamando fuori dal nostro normale orario di lavoro. Ci potete contattare personalmente dal Lunedì al Venerdì dalle 8am alle 6pm e il Sabato dalle 9am alle 4pm. Si prega di lasciare un messaggio o di inviare una e-mail a: [email protected]. Vi contatteremo al più presto possibile – Grazie.
6. Full Waiting Queue Message. What the caller hears when the waiting queue is full. Sample Scripts: “We are currently experiencing high call volume. Please leave a message with your name and phone number and we will return your call as soon as possible.”
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
Pro Tip: Smile while you’re recording your greeting and your voice will sound pleasant.
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Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
The voicemail message can be anywhere between 10- 25 seconds. Keep it as short as you can because the prospects need to hear the vital details in it.
Written by Aja Frost @ajavuu
Cindy Hubbard and her 17-year-old son, Zach, have resolved the eternal telephone battle between adult and teenager with this message: "Hello, this is Zach's mom. He can't come to the phone right now, but leave a message, and I'll be sure he returns your call. Oh, and by the way, I live here, too."
For office or work purposes, formal greetings are appropriate. That doesn’t mean you need to sound tired or boring and speak in a flat voice. Why not try something different and get motivated by the following greetings?