Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
Please leave me a message, and I will return your call upon my return. Thank you for calling. Hi, this is Jim Smith. I am currently out of town and will be returning on July 14. If you leave me a message that includes your name, telephone number and reason for calling, I will return your call when I get back. You have reached Jim Smith.
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It can be any number 4 to 15 digits long. Be sure to make note of your PIN, because you'll need it to access your messages in the future.
I love my job because [XYZ company] is the best place to work at. Please leave your full name, contact info, number and other details and I’ll call back within 24 hours! Thanks a bunch.”
"Hello, you are talking to a machine. I am capable of receiving messages. My owners do not need siding, windows, or a hot tub, and their carpets are clean. They give to charity through their office and do not need their picture taken. If you're still with me, leave your name and number and they will get back to you."
1. HI, you’ve reached (name). I’m so sorry I can’t pick up the call right now because I am standing right behind you. GOTCHA.
“Hello! You've reached the voicemail of [your name], [your job title]. I'm currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I'll be sure to get back to you as soon as I'm available.”
Yes, you can be charged. This depends on the service. For example, Spectrum’s Voice Residential Services Price Guide charges $3.95 for voicemail.
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A Virginia reader says her message ends with: "Leave your name, number and favorite color of underwear. We'll get back to you if we like the color." She says I'd be "surprised at how many callers actually leave a color."
When you want callers to leave a message, make sure your voicemail greeting indicates that. Be sure to keep your greeting short and direct, and include the info you want to capture.
As one of the best-selling VoIP devices, magicJack has allowed people to use their Internet connection to make both mobile and landline...
32. Hi, you’ve reached [your name] at [your company]. I’m away from my desk. Please leave your name, number and a message, and I will get right back to you.
6. Hey, sorry I missed you. There may be one of the reasons why I can’t get to the phone: a) I’m with my girl (laugh), b) I am totally wasted and can’t remember how to use a phone, or c) I just don’t wanna talk to YOU.
Here are some examples of voicemail greetings for your direct business line that are both personal and professional. Enjoy!
Thank you for your patience and understanding during this time. I will respond as soon as possible.
"Hi, this is George. I'm sorry I can't answer the phone right now. Leave a message, and then wait by your phone until I call you back."