2. If you’re out of the office: “Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date].
22. "Hi, you've reached [your name, the office of X company]. We're closed until [date]. Please leave your name and phone number and someone will return your call ASAP. Have a great [New Year's, Fourth of July, etc.]."
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All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
This is frustrating on many levels because it leaves you wondering if there is a need to take a different route to get an answer to a problem or to just wait for the return phone call. When leaving a voicemail message, there are 7 pieces of information that can help the caller. 7 Things to Include in a Voice-mail Message 1. Identify the Voice
Upload the professionally recorded WAV file to use with the matching PBX feature. Replace Music On Hold with your own professionally recorded Messages On Hold.
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9.) Bienvenue chez John Doe. Malheureusement, il n'y a personne dans le bureau à l'heure actuelle. Laissez votre nom et numéro de téléphone après la tonalité. Nous vous rappellerons dès que possible.
7.( مرحبا بكم في JohnDoe، اختصاصي المنتجات. إذا كنتم تريدون أن تضعوا طلبكم يرجى استخدام عملية الطلب في متجر www.johndoe.de على الانترنت - إننا متطلعون إلى طلبكم. لمزيد من الأسئلة، يرجى الاتصال بفريق خدماتنا عبر البريد الإلكتروني [email protected] - سوف نتصل بكم في أقرب وقت ممكن. نشكركم على اتصالكم.
11. “Hello, you’ve reached [X company]. We can’t take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.”
Interesting Read : Interactive Voice Response: What Is It And How Is It Beneficial?
"If you are a burglar, then we're at home cleaning our weapons and can't come to the phone. Otherwise, we probably aren't home and it's safe to leave us a message."
10. Max Wait Time Reached Message. What the caller hears when they have been waiting in the queue for the maximum amount of time. Sample Scripts: “You have exceeded the waiting limit for this queue.
For a downloadable Quick Reference Guide to the voicemail phone menu, click here.
9. Queue Callback Message. What the caller hears when they request a callback from the queue. Sample Scripts: “You have requested to have the next available agent call you back from the queue.
2. Mention Hours of Operation Upfront. Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
“Hi, you’ve called [name] at [XYZ company]. I’m currently busy [hiking through a rainforest, exploring China, climbing Mount Peru etc.] and so I can’t take your call right now. I won’t be back in the office until [date] and I look forward to hearing from you then.
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