Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
1.) Bienvenido/a a John Doe. Lo sentimos, en estos momentos no hay nadie disponible en nuestras oficinas o está llamando fuera de nuestro horario de trabajo. Por favor, deje un mensaje o envíe un correo electrónico a [email protected]. Gracias por su llamada.
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6.) Welcome to John Doe. Due to maintenance, we can not take your call at the moment. You're welcome to write an email to [email protected]. Your mail will be answered by our employees as soon as possible. We apologize for the temporary restriction! Thank you for your understanding
Calls overflow to the voicemail box if they can’t be answered during business hours. This may be during unusually busy periods or if there is no one to take the call.
For the safety of our team and our customers during the pandemic, [LinkedPhone] is currently closed until further notice. We are grateful for your ongoing support and patience during this time and we look forward to reconnecting with you as soon as possible. Please visit our website or social media channels for updates. Stay safe and healthy.
You have reached (Your Name) at (Your Business). We help (What Your Business Does). I wasn’t able to take your call right now, but leave your name and number and I’ll get back to you as soon as I can.
If the message indicator light on your phone or caller ID unit isn't lighting up, call 800-669-7676, and we can get it activated.
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Now that you are aware of the tips to create an efficient voicemail message, the next steps would be to understand from the examples below how you can get started.
The script is relatively similar, but the doctor is including a good reason for not being available, so patients don’t feel like they’re being ignored. He’s also left another avenue for patients to get in touch if they need some urgent help.
To set up your voicemail, call the access number from your welcome letter or try #55, *68, or *98. If you don't have a welcome letter, contact us to get your access number.
36. Hello. You’ve reached the office of [your name] at [your company]. I will be out of the office from [date] to [date]. Please leave your contact information with a brief message, and I will call you back as soon as I have the chance. If you need to speak with someone urgently, please contact [name of colleague] at [email or phone number]. Thanks for calling.
Keep it short and sweet so that the caller can quickly leave their message and move on with their day.
Give The Caller Instructions: Instruct the callers what topics you want them to leave voicemails for, and what topics you want them to call back for during office hours.
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
Joe and Serena Toro win the door prize for honesty. For several years after their youngest child went off to college, the Toro tape said: "You have reached the empty nest of Joe and Serena Toro. We can't take your call right now because we are celebrating our freedom. Please leave a message."
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling.